Vaggo Privacy Policy – Your Data, Protected

1 Introduction

Vaggo ("we", "us", "our") is committed to protecting the privacy of everyone who uses the Vaggo platform. We understand that when you share your personal information with us, you're placing trust in us to handle it responsibly. That trust is something we take seriously.

This Privacy Policy sets out in plain language what personal data Vaggo collects from you, the purposes for which we use it, who we may share it with, how long we keep it, and the rights you have in relation to your data. This policy applies to all users of the Vaggo platform, whether you access it through a web browser or the Vaggo mobile app.

Vaggo operates primarily for players based in Bangladesh. All data practices described in this policy are designed to be consistent with applicable data protection principles and to reflect the expectations of our player community.

2 Data We Collect

Vaggo collects personal data in several ways — directly from you when you register or use the platform, automatically when you interact with the platform, and from third parties such as payment processors where necessary.

Vaggo does not collect any sensitive personal data beyond what is required for identity verification and legal compliance. We do not collect biometric data, political opinions, religious beliefs, or health information.

3 How We Use Your Data

Vaggo uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. The main purposes are:

• To create and manage your Vaggo account and verify your identity.
• To process deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods.
• To deliver the games, bonuses, and promotions available on the Vaggo platform.
• To detect and prevent fraud, money laundering, and other prohibited activities.
• To comply with legal and regulatory obligations applicable to Vaggo.
• To respond to your support requests and communicate with you about your account.
• To send you relevant promotional communications where you have opted in to receive them.
• To improve the Vaggo platform based on how players use it.
• To enforce Vaggo's Terms and Conditions and other platform policies.

Vaggo will never use your personal data for purposes that are incompatible with the reasons it was originally collected. If we ever need to use your data for a new purpose, we will update this Privacy Policy and notify you accordingly.

4 Legal Basis for Processing

Vaggo processes your personal data on the following legal grounds, depending on the specific purpose of the processing:

• Contract performance: Processing your registration data, managing your account, and handling payments are necessary to fulfil our contract with you as a Vaggo player.
• Legal obligation: Identity verification, anti-money laundering checks, and record-keeping are required by law and cannot be avoided.
• Legitimate interests: Fraud prevention, platform security, and improving the Vaggo experience are pursued on the basis of Vaggo's legitimate business interests, balanced against your rights.
• Consent: Where we send you marketing communications or use non-essential cookies, we do so only with your explicit consent, which you can withdraw at any time.

5 Data Sharing

Vaggo does not sell your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the specific purpose.

• Payment processors: We share financial data with bKash, Nagad, Rocket, and other payment providers to process your transactions. These providers are bound by their own privacy and security obligations.
• Identity verification providers: Where KYC verification is required, we may share identity documents with trusted verification service providers.
• Game providers: Some game data may be shared with the third-party game studios whose titles are available on Vaggo, solely for the purpose of delivering the game experience.
• Legal and regulatory authorities: Vaggo will disclose personal data to law enforcement, regulators, or other authorities where required to do so by law or in response to a valid legal request.
• Business transfers: In the event of a merger, acquisition, or sale of Vaggo's business, your data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

All third parties with whom Vaggo shares personal data are required to handle it securely and in accordance with applicable data protection standards. Vaggo does not permit third parties to use your data for their own marketing purposes.

6 Cookies and Tracking

Vaggo uses cookies and similar tracking technologies to make the platform work properly, to remember your preferences, and to understand how players use the platform so we can keep improving it.

• Essential cookies: These are required for the platform to function. They handle things like keeping you logged in and remembering your session. You cannot opt out of essential cookies.
• Analytics cookies: These help Vaggo understand how players navigate the platform, which games are most popular, and where improvements can be made. Analytics cookies are only used with your consent.
• Preference cookies: These remember your settings and preferences, such as your preferred language or display options, so you don't have to set them every time you visit.

You can manage your cookie preferences at any time through your browser settings. Disabling non-essential cookies will not affect your ability to use the core features of the Vaggo platform.

7 Data Retention

Vaggo retains your personal data for as long as your account is active and for a period after account closure as required by law or legitimate business need. The specific retention periods that apply are:

• Account and identity data: Retained for the duration of your account and for a minimum of five years after account closure, in line with anti-money laundering regulations.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• Support communications: Retained for three years from the date of the last communication.
• Technical and usage data: Retained for up to two years from collection, after which it is anonymised or deleted.

When personal data is no longer required, Vaggo securely deletes or anonymises it so that it can no longer be linked back to you.

8 Your Rights

As a Vaggo player, you have the following rights in relation to your personal data. To exercise any of these rights, contact Vaggo support at [email protected].

• Right of access: You can request a copy of the personal data Vaggo holds about you at any time.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you can ask Vaggo to correct it.
• Right to erasure: In certain circumstances, you can ask Vaggo to delete your personal data. Note that some data must be retained for legal compliance reasons.
• Right to restrict processing: You can ask Vaggo to limit how your data is used in certain situations, for example while a dispute is being resolved.
• Right to data portability: You can request a copy of your data in a structured, machine-readable format so you can transfer it to another service.
• Right to object: You can object to Vaggo processing your data for direct marketing purposes at any time. You can also object to processing based on legitimate interests.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Vaggo will respond to all data rights requests within 30 days. In complex cases, this period may be extended by a further 30 days, and we will notify you if this is the case.

9 Children's Privacy

The Vaggo platform is strictly for adults aged 18 and over. Vaggo does not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on Vaggo or provided personal data to us, please contact [email protected] immediately. We will take prompt action to close the account and delete any associated data.

Vaggo uses age verification checks during the registration process to help prevent underage access. If a player is found to be under 18 at any point, their account will be closed immediately and any funds returned in accordance with Vaggo's responsible gaming policy.

10 Security Measures

Vaggo takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration.

While Vaggo takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong password, do not share your login details, and contact Vaggo support immediately if you suspect any unauthorised access.

11 Changes to This Policy

Vaggo may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the features available on the platform. When we make changes, the updated policy will be published on this page with a revised effective date.

Where changes are significant, Vaggo will notify registered players by email or through an in-platform notification. We encourage you to review this Privacy Policy periodically so you are always aware of how your data is being handled. Your continued use of the Vaggo platform after an updated policy has been published constitutes your acceptance of the changes.

12 Contact Us

If you have any questions about this Privacy Policy, or if you want to exercise any of your data rights, the Vaggo support team is available 24 hours a day, seven days a week.